Shipping policy
At Vizavero.com, we are committed to providing a smooth, reliable, and transparent shipping experience.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
- Please ensure that your shipping information is accurate and complete before submitting your order.
2. Shipping Times
Our products may be shipped directly from third-party suppliers or fulfillment partners located in different countries. Therefore, delivery times may vary depending on the product, destination, shipping method, and carrier.
Estimated delivery times:
- Average time: 5 – 10 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to customs clearance, carrier disruptions, weather conditions, holidays, high-volume periods, or circumstances beyond our control.
3. Shipping Costs
Shipping fees are calculated and displayed at checkout based on the destination, order size, shipping method, and applicable carrier charges.
From time to time, we may offer free shipping promotions. Any applicable shipping offer will be clearly displayed on our website.
4. International Shipping
We ship to selected countries and destinations. Shipping availability may vary depending on the product and destination.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.
We are not responsible for delays caused by customs authorities.
5. Tracking Your Order
When tracking information is available, it will be provided to you by email after your order has been shipped.
Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.
Some international shipments may have limited tracking information while the package is in transit or during customs processing.
6. Delayed or Lost Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at Support@vizavero.com.
We will work with the relevant shipping carrier or fulfillment partner to investigate the shipment.
Please note that delivery delays caused by shipping carriers, customs authorities, weather, natural events, or other circumstances outside our control do not automatically qualify for a refund.
If a package is officially confirmed as lost by the carrier, we will review the situation and determine the appropriate resolution in accordance with our Refund & Return Policy.
7. Incorrect Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address before the order is shipped; however, we cannot guarantee that changes can be made after processing has started.
If an order is returned to the sender due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before opening or immediately after opening it.
Contact us at Support@vizavero.com within [48/72] hours of delivery and provide:
- Your order number
- Photos of the shipping package
- Photos of the damaged product
- A brief description of the damage
We will review the case and work with you to determine the appropriate solution.
9. Split Shipments
If your order contains multiple products, items may be shipped separately depending on their availability, supplier, warehouse, or fulfillment location.
You may therefore receive multiple packages for a single order. In such cases, you will not necessarily be charged additional shipping fees unless clearly stated at checkout.
10. Delivery Attempts
The shipping carrier may make multiple delivery attempts depending on its policies. If the carrier is unable to complete delivery because the customer is unavailable, provides an incorrect address, or fails to respond to delivery requests, the package may be returned to the sender.
Any additional shipping costs associated with reshipping may be the customer's responsibility.
11. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: Support@vizavero.com
Store: Vizavero
Website: www.vizavero.com
By placing an order with vizavero, you acknowledge and agree to the terms of this Shipping Policy.