Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

However, refunds are not available for change-of-mind requests or standard returns. Returns are only accepted in cases where the product is defective, damaged, incorrect, or otherwise does not match the product ordered. If the product is confirmed to be defective or damaged and cannot be reasonably replaced or resolved, we will process a full refund.

Eligibility for Returns

To be eligible for a return due to a defective, damaged, or incorrect product, the item must be reported within 30 days of delivery. Where applicable, the item should be in the same condition in which you received it, with its original packaging, tags, and accessories. You may also be required to provide proof of purchase and clear photos or videos showing the issue.

To report an issue, please contact us at Support@vizavero.com.

If your return request is approved, we will provide you with instructions on how and where to return the item. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a product that is defective, damaged, incorrect, or significantly different from what was ordered, please contact us as soon as possible at Support@vizavero.com, preferably with photos or videos of the product and packaging.

After reviewing the case, we may offer a replacement, another appropriate resolution, or, where the product is confirmed to be defective or damaged and a suitable replacement is not possible, a full refund of the purchase amount.

No Refunds for Change of Mind

We do not offer refunds for change of mind, incorrect selection, personal preference, or dissatisfaction where the product is not defective or damaged.

Please carefully review the product description, specifications, size, color, and other details before placing your order.

Non-Returnable Items

Certain types of products may not be eligible for return, including perishable goods, customized or personalized products, personal care products, hazardous materials, flammable liquids, gases, sale items, and gift cards, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

If you are unsure whether your item qualifies for a return, please contact us at Support@vizavero.com before sending anything back.

Exchanges

If you receive a defective, damaged, or incorrect product, please contact us first. If an exchange or replacement is available, we will provide instructions for the next steps.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have a statutory right to cancel or return your order within 14 days without providing a reason, subject to applicable EU consumer protection laws and any legal exceptions.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under the laws of the country where the order is delivered.

Refunds

If a product is confirmed to be defective or damaged and a suitable replacement or other resolution is not possible, we will process a full refund of the eligible purchase amount to your original payment method.

Once your refund has been approved, it will generally be processed within 10 business days. Please note that your bank or payment provider may require additional time to post the funds to your account.

If you have not received your approved refund after 15 business days, please contact us at Support@vizavero.com.

Please note: Except where required by applicable law, refunds are not available for change-of-mind requests, incorrect product selection, or standard returns where the product is not defective or damaged.